Refund Policy and Vendor Agreement

BwBookings.com Vendor Marketplace Agreement

In order to list your services items on bwbookings.com (the “Site”), you
must agree to the marketplace Vendor agreement outlined below, which
includes our privacy policy and any other terms and conditions on the
Site. By listing your services on the Site, you agree to be bound by all
terms and conditions of this marketplace agreement. The Site is
operated by AllSafariBookings PTY LTD (“AllSafaribookings”), which
reserves the right to make changes to this vendor marketplace
agreement at any time. Changes to this vendor marketplace agreement
are effective when the changes are posted to the Site. Continuing to sell
items in bwbookings.com will constitute your agreement to the new
Vendor Marketplace Agreement. It is your responsibility to review the
changes and decide if you want to continue to use bwbookings.com.
Changes to the marketplace Vendor agreement may occur at any time
and without notice to you.

THE MARKETPLACE bwbookings.com provides an online service that
allows Botswana-Owned Business Vendors to sell their products to
buyers. Bwbookings.com does not act as the agent for either buyers or
Vendors. Our service provides a platform for these transactions to take
place.

ACCOUNT SET-UP
You must login with an existing account or complete the Site registration
process to create an account with a user name and password (the
“Account”) in order to make full use of buying or selling on the
marketplace. You are responsible for protecting your password. You
must always provide accurate, current and complete information, and
you must update such information in a timely manner to maintain its
accuracy and completeness. Any use of the Site through your Account
will be deemed as being used by you. Bwbookings.com is entitled to rely
on the contact and other information that is supplied to us through your
Account. Your Account is non-transferable and non-assignable.

ELIGIBILITY REQUIREMENTS
Listing of services on BwBookings.com is limited to parties that can
lawfully enter into a contract. Minors are not allowed to buy or sell on
Bwbookings.com. To list items for sale you must supply your company
documents for verification purposes with the relevant licencing
authorities.

MARKETPLACE FEES
To become Bwbookings.com partner the marketing fees are as shown in
the website and this link.. https://bwbookings.com/become-our-partner/
A customer will book online  > we will notify you via email. Payment can be at Service Provider or Online according to the Service Providers’s preference. Partners are charged fees according to MEMBER PACKAGES. The service provider is responsible for paying platform fees for the
previous month. Fees may change at any time with 90 days’ notice
posted on the site. The fee schedule in effect on the date of sale of the
item shall govern the transaction. By listing your services on
BwBookings.com, you agree to pay the applicable fees and any
collection costs related to non-payment of fees.

REQUIRED COMMUNICATION
BwBookings.com requires you to provide timely support to the
marketplace customers. All messages should ideally be replied to within
24hrs. Please resolve all customer issues related to the
BwBookings.com marketplace within 48hrs if possible. You are also
required to notify BwBookings.com when you change the status of an
order. Changes in status could include but are not limited to: canceling
an order, refunding an order or alerting a customer about a missing item
from their order. When you mark an item as paid or booked an automatic
email will be sent to the customer alerting them of the status change.

EXPECTATIONS
It is your responsibility to deliver the items contained within an order to
the Buyer.

VENDOR RESTRICTIONS

Vendors cannot list or sell items that: infringe upon intellectual property
rights or are illegal, fake, counterfeit, or stolen. Furthermore, Vendor
must meet all customer terms and conditions required by all applicable
Botswana laws. Services must be listed on the correct item page and an
accurate description of the products description must be given. The
accounts of Vendors may be limited in a matter that allows them to make
a certain amount of transactions within a given time at the sole discretion
of BwBookings.com. Marketplace transactions must take place between
two different individuals, organizations or entities. BwBookings.com
reserves the right to refuse service to anyone at any time for any
reason.BwBookings.com reserves the right to prohibit the sale of any
item in the marketplace. At discretion, products may be removed at any
time without notice. The way listings appear in the marketplace may
change without notice to users of the marketplace (Buyers or
Vendors).Vendors are expected to only list items and quantities they are
capable and willing to sell in the marketplace.
Vendors are required to sell items at the price they listed to customers
that meet the Vendor’s terms. By listing an item on BwBookings.com you
agree that you have the right to sell the item, that you have access to the
item and that your description provided in your listing is complete and
accurate. Failure to provide service by the provided date may be
grounds for termination of your Account. In consideration of
BwBookings.com waiving startup fees and extending payment terms to
the Vendor, the Vendor agrees to not directly or indirectly compete with
BwBookings.com and its successors and assigns by creating or having
any ownership stake in a multi-Vendor marketplace for the duration of
this agreement and for twelve months following the termination of this
agreement. The vendor acknowledges that BwBookings.com shall or
may in reliance of this agreement provide the Vendor access to trade
secrets, customers, and other confidential data and that the provisions of
this agreement are reasonably necessary to protect BwBookings.com
and its good will. The Vendor agrees to retain said information as
confidential and not to use said information on his or her own behalf or
disclose same to any third party.

PAYMENTS
It is the Vendors responsibility to submit the
payment information to the credit card processor of their choice. The
Vendor agrees to submit to their credit card processor the exact amount
contained on the purchase order unless other arrangements are made
directly with the buyer.When a buyer completes a purchase on BwBookings.com the Vendor
will receive an email with a transaction summary and a link to a secure page on the BwBookings.com website containing
the payment details.

TAXES
It is the Vendor’s responsibility to collect and remit any taxes associated
with a transaction. BwBookings.com will not be held responsible for the
collection or lack of collection of any taxes due to the use of
BwBookings.com. BwBookings.com is not responsible for determining
when tax should be charged.

RETURN POLICY
For all of your products you will accept, and process returns, refunds and
adjustments in accordance with this marketplace Vendor agreement.
The buyer is subject to the Vendor’s return policy. You will determine
and calculate the amount of all refunds and adjustments (including any
taxes, shipping and handling or other charges) or other amounts to be
paid by you to buyers in connection with BwBookings.com marketplace
purchases and work directly with your credit card processor. You will
promptly provide refunds and adjustments that you are obligated to
provide and as required by law, and in no case later than thirty (30) days
after the obligation arises. If the Vendor sends evidence of the return(s)
to BwBookings.com, then BwBookings.com will provide credit on the
following month’s invoice to the Vendor.

TERMINATION
BwBookings.com reserves the right to monitor Vendor accounts to
determine if policies or laws are being broken. Any illegal or fraudulent
activity may be reported by BwBookings.com to law enforcement or
other third parties. Upon termination, Vendor must pay BwBookings.com
any fees that were incurred prior to the effective date of termination.

WARRANTY

The BwBookings.com marketplace is provided as is and
without warranty. BwBookings.com makes no warranties of any kind
expressed or implied. BwBookings.com will provide best effort to ensure

BwBookings.com is available 24 hours-a-day 365 days-a-year, but we
do not guarantee BwBookings.com will always be available.
BwBookings.com will not be liable for any loss due to BwBookings.com
not being available. BwBookings.com will not be liable for any loss due
to errors in our software or the software of others that we use.

INDEMNITY/LIMITATION OF LIABILITY
You will defend, indemnify and hold harmless BwBookings.com and its
affiliates (and their respective employees, directors, agents and
representatives) from and against any and all claims, costs, losses,
damages, judgments, penalties, interest and expenses (including
reasonable attorneys’ fees) arising out of any claim, action, audit,
investigation, inquiry or other proceeding instituted by a person or entity
that arises out of or relates to: (i) any actual or alleged breach of your
representations, warranties, or obligations set forth in this marketplace
agreement; or (ii) your own website or other sales channels, the
products you sell, any content you provide, the advertisement, offer, sale
or return of any products you sell, any actual or alleged infringement of
any intellectual property or proprietary rights by any products you sell or
content you provide, or the collection, payment or failure to collect or pay
any taxes.BWBOOKINGS.COM WILL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION
DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL
DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THIS
MARKETPLACE AGREEMENT, THE SITE, THE INABILITY TO USE
THE SITE OR THE MARKETPLACE, OR THOSE RESULTING FROM
ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR
MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO VIA
THE SITE.

DISPUTES
You agree to release BwBookings.com from claims, demands, and
damages related to transaction disputes not directly related to the
BwBookings.com platform. If a dispute arises, buyers and Vendors are
expected to deal with each other to come to a resolution.

JURISDICTION

Any claim against BwBookings.com shall be adjudicated in a court in
Botswana courts and you agree to exclusive jurisdiction of these courts.
This agreement shall be governed by Botswana Law, without regard to
conflict of laws principles thereof.

CONTENT AGREEMENT
By agreeing to the marketplace Vendor agreement, you grant the
royalty-free use of any content you submit to us. You represent that you
own any content you submit to us or you have the right to distribute
submitted content. You will be responsible for any violation of rights for
unauthorized content.ion.

SEVERABILITY
If any section of this agreement is deemed unlawful, void or
unenforceable, then that section shall be deemed severable and the
remainder of the agreement will remain in force. Failure to enforce any
section of this agreement by BwBookings.com does not constitute a
waiver of BwBookings.com right to enforce such section or any other
section in the future.

SIGNATURES
An electronic signature is any electronic sound, symbol, or process that
is related to an agreement and executed with the intent to sign that
agreement. You agree that the process of including this document on the
marketplace constitutes a binding electronic signature by
BwBookings.com and that the process of clicking the Terms &
Agreement checkbox during the account creation process represents
your binding electronic Vendor signature.